FREQUENTLY ASKED QUESTIONS
For Additional Questions, Please Contact Us.
Can I choose where I want to have therapy?
Yes. The choice of where you receive therapy is always yours. While the majority of our patients come to us by physician referral/recommendation, many clients request to see us due to our strong clinical reputation in the community.
Do I need a physician referral to receive therapy?
Yes. A physician referral is required by your health insurance plan for you to be seen by a licensed therapist. We also offer treatments, services and/or products that do NOT require a referral and are available on a self pay basis.
Does your facility accept my insurance?
We participate in the majority of major health insurance plans including Medicare and Worker’s Compensation. Please contact us prior to your first visit to see if we participate with your specific health plan.
Does your facility submit claims to my insurance company?
As a service to our patients, we will gladly file claims with your insurance company on your behalf. In order to appropriately submit these claims, we will need to obtain a copy of your insurance identification card to ensure that we have the necessary information.
Your first visit:
Your therapist will conduct an evaluation of your condition lasting between 60-90 minutes. The evaluation is necessary to create a program designed specifically to address your needs for a maximum recovery.
What do I bring on my first visit?
- Referral slip from your medical doctor
- Your medical insurance card
- Your ID
- If you are getting therapy as a result of a worker’s compensation claim or an automobile accident, you will also need to bring your claim information, including claim number.
Please arrive 15 minutes early on your first visit to fill out any necessary paperwork.
What do I wear?
We recommend comfortable clothing such as sweatpants or shorts, a T-shirt or tank-top and sneakers.
How long is each visit?
Each visit will last 60 – 90 minutes on average. Times vary due to the treatment and exercises being performed.
How often do I go to treatment?
The regularity of your visits will be determined after your initial evaluation, but most patients have 3 visits each week scheduled.
Commonwealth Hand Therapy's Services